Privacy and Refund Policies

The Orangee

By - Aditya Raaj Corporation

1. Privacy Policy

a. Commitment to Privacy

 We at The Orangee are committed to protecting your privacy and personal information.

 This Privacy Policy explains how we collect, use, share, and protect your data when you

use our platform.

 By accessing or using our services, you agree to the terms of this policy.

b. Information We Collect

 Account Information: Name, email, phone number, and other contact details.

 Order Information: Order details, delivery address, payment information, and

transaction history.

 Device Information: Device type, operating system, IP address, and browser type.

 Location Information: Used to enable location-based services, such as delivery tracking.

 Communication Data: Includes customer support interactions, survey responses, and

ratings.

c. How We Use Your Information

 To Provide Services: Process orders, manage deliveries, and offer customer support.

 Personalisation: Tailor the platform experience based on user preferences and usage.

 Marketing & Promotions: Send offers, updates, and newsletters (only with your

consent).

 Security & Compliance: Prevent fraud, ensure platform security, and meet legal

obligations.

 Research & Analysis: Monitor trends, improve services, and enhance user experience.d. How We Share Your Information

 With Service Providers: Trusted third parties for services such as payments, delivery,

and technical support.

 Legal Requirements: When required by law or to protect our legal rights and the safety

of users.

 Business Transfers: In case of a merger, acquisition, or sale of assets, with prior

notification.

 With Your Consent: Any other sharing will be done only with your explicit approval.

e. Data Security

 We implement industry-standard safeguards (e.g., encryption, secure servers) to protect

your data.

 While we strive to ensure security, no method is 100% foolproof, and we cannot

guarantee absolute security.

f. Your Rights and Choices

 Access & Correction: You may request access to or correction of your personal

information.

 Deletion: You may request deletion of your data, subject to legal requirements.

 Opt-Out: You can unsubscribe from promotional communications at any time.

 Data Portability: You may request your data in a structured, machine-readable format.

g. Cookies and Tracking Technologies

 We use cookies and similar tools to:

o Enhance platform functionality.

o Understand user behavior.

o Deliver a more personalized experience.

 You may manage cookie settings in your browser, though disabling them may affect

performance.h. Third-Party Links

 Our platform may include links to external websites.

 We are not responsible for the privacy practices or content of third-party sites.

 Please review their privacy policies before sharing personal data.

i. Children's Privacy

 Our services are not intended for users under 18 years of age.

 We do not knowingly collect data from minors.

 If we become aware of such data collection, we will delete it promptly.

j. Changes to the Privacy Policy

 We reserve the right to update this policy at any time.

 Changes will be posted on this page with an updated "Last Updated" date.

 Continued use of the platform indicates your acceptance of the updated policy.

k. Contact Us

 For any questions or concerns regarding this policy, contact us at:

o 📧 Email: orangeeinfo21@gmail.comRefund & Cancellation Policy

1. Order Policy

 Order Confirmation

o All orders are subject to acceptance and availability.

o An order confirmation is sent upon submission, but it is not binding until

officially accepted by The Orangee.

o We reserve the right to cancel or refuse any order due to product unavailability,

pricing errors, or payment issues.

 Order Cancellation by The Orangee

o If your order is cancelled, you will be notified, and any payment made will be

refunded within 7 working days, if applicable.

 Order Cancellation by Customer

o If cancellation is initiated before processing or dispatch, it may be accepted, and a

full refund will be issued within 7 working days.

o Once processed or dispatched, the order cannot be cancelled.

2. Fraud Prevention

 We reserve the right to investigate any suspicious transactions.

 If fraud is detected, the order may be suspended or cancelled.

 Refunds in such cases may be withheld.

 Customers agree to cooperate with verification or investigation processes.

3. Failed Delivery Attempts

 If a delivery fails due to customer unavailability or incorrect details:

o Additional delivery charges may apply.

o Repeated failed attempts may lead to order cancellation.

o Refunds, if any, will be processed based on the specific situation and our Refund

Policy.

4. Order Acceptance & Inspection

 Customers must inspect the delivered items upon receipt.

 Any issues (e.g., missing/damaged/incorrect items) must be reported within 24 hours to

be eligible for a resolution.Refund Policy

a. Order Modifications

 Once placed, orders cannot be edited or modified.

 Customers must verify all order details before confirming the purchase.

b. Eligibility for Refunds

Refunds may be issued under the following conditions:

1. Non-Delivery of Order

o If the order is not delivered and no valid explanation is provided.

o Refund will be processed after verification.

2. Incorrect or Damaged Items

o Customers must provide proof (e.g., photos) within 24 hours of delivery.

o Verified claims will be eligible for a refund or replacement based on customer

preference.

c. Refund Request Process

 Customers must submit refund requests within 24 hours of delivery.

 Contact customer support via email, phone, or help centre with:

o Order number

o Description of the issue

o Supporting documentation (if applicable)

d. Refund Processing Time

 Refunds are generally processed within 7–10 working days after approval.

 Refunds are made to the original payment method, unless an alternative is agreed upon.

e. Non-Refundable SituationsRefunds will not be provided in the following cases:

1. 2. 3. 4. Customer unavailable at the time of delivery.

Incorrect or incomplete delivery details provided by the customer.

Change of mind after the order has been dispatched.

Failure to report issues within 24 hours of delivery.

f. Refund and Cancellation Limitations

 The Orangee reserves the right to:

o Deny refund/cancellation requests made in bad faith.

o Restrict access to the platform for users with repeated requests.

g. Refund Method

 Refunds are processed through the same payment method used during the transaction.

 If unavailable, a credit or alternative method may be used.

h. Force Majeure

 In events such as natural disasters, strikes, pandemics, or other uncontrollable

circumstances:

o Refunds and cancellations may be delayed or handled differently.

o The Orangee is not liable for delays beyond our control.